Digital Economy Too Complicated for Citizens

How to make public and utility services accessible for everyone?

YAML [编辑]

Organisations that provide public services (transport, doctors, etc) and utility services (water, electricity, heating, etc) move to be paperless and use digital tools for serving clients instead. But not everyone has skills or devices to access digital services, like older people, people with health differences and no family members to support them on the digital transformation, and so on.

So what is the real problem?

Digital services feel like a maze without a map.. How would a person know that specific organisation with a specific website serves a need X?

And then each website feels like a maze without a map too.

Often we don't know the keywords to enter in searchbox, and we can't figure how to use that website.

And in situations where a person doesn't have a mobile device or wifi, how to enable paper service instead of digital one?

So how to ensure that public and utility services are still accessible even for those who dont have devices, Internet or digital skills?

This is a wiki post, feel free to edit a problem statement to make it more to the point. :)


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Life is too complicated for the average person.

I had an idea whereby economic decisions could be made on your behalf to automate all the complexity of investing, life insurances, pensiona, savings, finding work through economic abstractions.

Someone else works to allocate you to a job based on your skills.

    :  -- 
    : Mindey, Ruta
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还有一个我想补充。公用事业公司不应该自动化到严格的在线服务。这是可怕的,冷酷的,没有人情味的。它应该走另一条路,大部分能源需求由社区内部提供,而不是依赖于外面的一些怪物能源公司。 计划向更好的文化过渡是不可能的。但是有一些模式可以遵循和鼓励。结构应该更细粒度,

One more I'd like to add. Utility companies should not be automated to strictly online services. That's horrible, cold and impersonal. It should be going the other way, where most of energy needs are provided internally by the community, not relying on some monstrous energy Corp outside. Its impossible to plan the transition to a better culture. But there are patterns to follow and encourage. The structure should be more granular,

解决方案是继续做已经存在的事情。变化是渐进的,应该以社区为基础的生活。因此,我不会将协助计算机挑战者的功能交到政府手中。它应该由当地社区提供。然而,组织这些工作的成功模式可以在线提供,甚至可以由政府提供促进作用。然后,人们将弄清楚如何将其应用于他们的社区。但是,应该先有社区,而不是先有政府。 顺便说一句,这是一种通用方法,是解决大多数问题的方法。而且,正如你提到的,人际交往是最重要的。我们不是在制造机器,而是在机器的帮助下建立一种关怀和分享的人类文化。我们当然不想排除老年人和穷人。 Imo,我们构建的在线工具应该关注社区需求,而不是让个人超越社区。一旦社区形成,他们就会弄清楚里面的细粒度,照顾弱小的成员。这是自然的流动。 因此,总而言之,在线工具帮助社区,社区帮助其成员,就像人类帮助人类一样。而且,不要指望政府提供太多帮助,我们建立了一个平行结构。

The solution is prbly keep doing what's already there. Change is gradual and should be towards community based living. So, I would not put function of assisting computer challenged people into the gov hands. It should be provided by local community. However, successful models of organizing these efforts can be provided online, or even by gov in it's facilitating role. Then, people will figure out how to apply it in their communities. But, there should be community first, not gov first. Btw, that's a general approach, a recipe to most of issues. And, as you mentioned, human contact is most important. We not building a machine, but a human culture of caring and sharing, with the help of machines. We def don't wanna exclude older and poor folks. Imo, the online tools we building should focus on community needs, rather then enabling an individual rise above community. Once communities are formed, they will figure out the fine grain inside, and take care of weak members. This is the natural flow. So, in summary, online tools help communities, communities help its members, as humans help humans. And, don't expect much help from gov, we building a parallel structure.

    :  -- 
    : Ruta
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可以计算出需要多少问题解决者来完成这样的公共服务工作:从人口普查数据中选取一些老年人、有长期健康状况的人等,并假设每个公民每年都需要一次这样的问题解决咨询月,然后将其与问题解决者的 6 小时工作日进行比较,然后有一些数字可以从估算所需预算开始。


Human contact is still so important, in moments of info overload. There is google for "find what you need" but when I don't know the keywords, I find more mess.

Instead of "searchbox", one phone number or one chatroom to get answers to all questions would be cool!

It could work like a "Problem Solvers" network, a network of people who have those "maps" of what are the key public services and utility services organisations in specific countries, and they would be available for a call or a chat in a realtime. It'd be cool that these people would have mini offices across the country too, maybe in supermarkets, so that anyone can access this service, even those without a phone.

This should be a government funded initiative, because government exists to care for its citizens, and if people cannot access basic services for a living, so government functions poorly.

It's possible to calculate how many Problem Solvers would be needed to do such a public service job: from a census data take a number of older people, people with longterm health conditions, etc and assume each citizen would need such a problem solving consultation once a month, then compare that with 6 hours working day of a problem solver, and there is some number to start with estimating a budget needed.

This service could help with a loneliness epidemic too!

    : Mindey
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